Last updated: 22/03/2026
Thank you for shopping with HYOKO. We aim to provide a smooth and reliable delivery experience for all our customers across India.
1. Order Processing Time
All orders are processed within 1–3 business days after order confirmation.
Orders are processed only on working days (Monday to Saturday), excluding public holidays.
Once your order is processed, it will be dispatched through our delivery partners.
You will receive a confirmation message once your order is shipped.
2. Estimated Delivery Time
Delivery time depends on your location.
Typical delivery timelines:
- Metro cities: 2–5 business days
- Tier 2 cities: 3–7 business days
- Remote areas: 5–9 business days
Delivery timelines may vary due to:
- courier service delays
- weather conditions
- public holidays
- unexpected logistical issues
We always try our best to deliver products as quickly as possible.
3. Shipping Charges
Shipping charges may vary depending on:
- delivery location
- product type
- promotional offers
Any applicable shipping charges will be clearly shown at checkout before payment.
We may offer free shipping on selected products or during promotional campaigns.
4. Order Tracking
Once your order is shipped, tracking details will be shared via:
- SMS
- WhatsApp (if available)
Customers can track their shipment using the tracking link provided.
If tracking details are not received within expected time, please contact our support team.
5. Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery.
Delivery partners may include:
- Bluedart
- Delhivery
- DTDC
- Xpressbees
- other reliable courier services
Courier partner selection depends on delivery location and service availability.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery details including:
- full address
- correct pin code
- valid phone number
HYOKO will not be responsible for delays or delivery failures caused by incorrect address information.
If delivery fails due to incorrect address, additional shipping charges may apply for re-dispatch.
7. Delivery Attempts
Courier partners usually attempt delivery 2–3 times.
If delivery is unsuccessful after multiple attempts:
- order may be returned to us
- re-shipping charges may apply
8. Damaged Package
If the package appears damaged or tampered at the time of delivery:
- do not accept the package
- inform our support team immediately
We will assist you with replacement or resolution as per our Return Policy.
9. Delays Beyond Our Control
Delivery delays may occur due to:
- natural events
- strikes
- transport issues
- government restrictions
- courier disruptions
HYOKO is not liable for delays caused by circumstances beyond our control.
10. Contact Us
For shipping related queries, contact us:
Email: contact@carmats.co.in
Phone: +91-9999969612
Business Address:
Shop-15, Old Basement, Vardhan House,
Chabi Ganj, Kashmere Gate,
Delhi-110006, India